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Interactive customer evaluation (ICE) is commonly implemented in web-based applications. Its purpose is to provide feedback. The term does not refer to a commercial application.
The interactive customer evaluation (ICE) system is a web-based tool that collects feedback on web applications, computer software, or other services provided by a company or organization. The ICE system allows customers to submit online comment cards to rate the service providers they have encountered. It is designed to improve customer service by allowing managers to monitor the satisfaction levels of services provided through reports and customer comments. ICE provides the following benefits:
Allows customers to quickly and easily provide feedback to service provider managers.Gives leadership timely data on service quality.Allows managers to benchmark the performance of their service providers against other organizations.Encourages communication across organizations by comparing best practices to increase performance results.Saves money referencePosted on 30 Apr 2022, this text provides information on Miscellaneous in Business related to Business. Please note that while accuracy is prioritized, the data presented might not be entirely correct or up-to-date. This information is offered for general knowledge and informational purposes only, and should not be considered as a substitute for professional advice.
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