What is the full form of IVR ?

Answer: Ivr Definition: IVR Full Form: Interactive Voice Response

Ivr Description:
The full form of IVR is Interactive Voice Response which is an automated telephony system. The interactive voice response system is used to interact with callers and to take inputs from them.
These inputs from the callers through the IVR system is used to provide options or routes their calls to the recipients accordingly.
in other words, IVR is an automated phone system having call routing capabilities.
The interactive voice response is designed to receive the voice telephone input as well as touch-tone keypad selection that is used to provide response accordingly in the media form such as voice, call back, email, etc.
Hence the interactive voice response is a technology that is used where the computers interact with human callers through voice and DTMF keypad inputs.
This interactive voice response technology allows humans to interact or communicate with computer-operated phone systems through voice and DTMF tones inputs via a keypad where the computer-based IVR receives the inputs and forwards them to the relevant support department of the system or business.
Interactive voice response is a software technology of telephony that is commonly found in call centres. The IVR software allows businesses to interact with their callers in real-time through a series of automated menus. These systems let customers self-serve for faster resolution of their queries.
The IVR call flow is like a path that the customer or user has to take which allows the user to be routed to the right department for support and solution of their queries.
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