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What is Electronic performance support systems mean?
An electronic performance support system (EPSS) is any computer software program or component that improves user performance.
EPSSs can help an organization to reduce the cost of training staff while increasing productivity and performance. They can empower employees to perform tasks with a minimum amount of external intervention or training. By using this type of system an employee, especially a new employee, will often not only be able to complete his or her work more quickly and accurately, but, as a secondary benefit, will also learn more about the job and the employer's business.
An EPSS is best considered when
workers require knowledge to achieve individual performance in a business environmentskilled performers are spending a lot of time helping less skilled performersnew workers must begin to perform immediately and training is impractical, unavailable or constrainedemployees need to be guided through a complex process or task that cannot be memorized.These situations often occur when new systems (e.g. customer relationship management, enterprise resource planning) are introduced, upgraded or consolidated, and in certain call centres when agents must perform using complex systems, processes or products.
referencePosted on 25 Nov 2024, this text provides information on Miscellaneous in Academic & Science related to Academic & Science. Please note that while accuracy is prioritized, the data presented might not be entirely correct or up-to-date. This information is offered for general knowledge and informational purposes only, and should not be considered as a substitute for professional advice.
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