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What is Operational Level Agreement mean?
An operational-level agreement (OLA) defines the interdependent relationships in support of a service-level agreement (SLA).[1] The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services. The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships.
OLA is sometimes expanded to other phrases but they all have the same meaning:
organisational-level agreementoperating-level agreementoperations-level agreement. referencePosted on 21 Sep 2024, this text provides information on Miscellaneous in Computing related to Computing. Please note that while accuracy is prioritized, the data presented might not be entirely correct or up-to-date. This information is offered for general knowledge and informational purposes only, and should not be considered as a substitute for professional advice.
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