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What is Strategic Service Management mean?
Strategic service management (SSM) is a business strategy that aims to optimize the post-sales service that a company provides, by synchronizing service parts and resources forecasting, service partners, workforce technicians, and service pricing. Benefits of strategic service management can include:
Increased revenue through the servicing of manufactured products that may be experiencing decreased salesIncreased customer loyalty through improved post-sale service performanceHeightened asset accountability and trackingIncreased worker productivityMore knowledgeable workers to prevent common mistakesUsing strategic service management, Avaya reduced service parts inventory from $250 million to $160 million, Sun Microsystems saved $40 million in the first year, and Dell grew service revenues over 20% in one year.
referencePosted on 09 Nov 2024, this text provides information on Miscellaneous in Computing related to Computing. Please note that while accuracy is prioritized, the data presented might not be entirely correct or up-to-date. This information is offered for general knowledge and informational purposes only, and should not be considered as a substitute for professional advice.
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