The Common Assessment Framework (CAF) is the common European quality management instrument for the public sector. It is a free tool to assist public sector organisations to improve their performance. The CAF helps the organisations to perform a self-assessment with the involvement of all staff, to develop an improvement plan based on the results of the self-assessment and to implement the improvement actions. The model "is based on the premise that excellent results in organisational performance, citizens/customers, people and society are achieved through leadership driving strategy and planning, people, partnerships and resources, and processes. It looks at the organisation from different angles at the same time, the holistic approach of organisation performance analysis." On 7 September 2011, 2382 public sector organisations from 43 different nationalities or from the EU institutions were registered as CAF users in the CAF Database.
The CAF Model is derived from the EFQM Excellence Model and shares the same 9 criteria.
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