The Financial Ombudsman Service (FOS) was a member-funded Australian ombudsman service that provided external dispute resolution for consumers who were unable to resolve complaints with member financial services organisations.
The Credit and Investments Ombudsman (CIO) (until 2014 known as the Credit Ombudsman Service) is an Australian alternative dispute resolution or ombudsman that helps settle disputes between consumers and financial credit providers.
The Credit and Investments Ombudsman is one of the largest External Dispute Resolution (EDR) schemes in Australia by number of members, totaling over 22,000 in 2016.
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