To listen is to give attention to sound or action. When listening, one is hearing what others are saying, and trying to understand what it means. The act of listening involves complex affective, cognitive and behavioral processes. Affective processes include the motivation to listen to others; cognitive processes include attending to, understanding, receiving and interpreting content and relational messages; and behavioral processes include responding to others with verbal and nonverbal feedback.
Listening can be a useful skill for different problems, but it is essential to resolve conflict. Poor listening can lead to misinterpretations, thus causing conflict or a dispute. Other causes can be excessive interruptions, inattention, hearing what you want to hear, mentally composing a response, and having a closed mind.
Listening is also linked to memory. According to one study, during a speech some background noises heard by listeners helped them recall some of the information by hearing it again. For example, when we’re doing something like reading or doing something else while listening to music, we can recall what that was when rehearing the music later.
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