The Service Improvement Plan (SIP) was a program, during the years 2001–2009, mandated by the Canadian Radio-television and Telecommunications Commission (CRTC) to provide a defined level of basic telephone service to all Canadians, other than those so isolated that it is costly and impractical to reach. The companies completed the programs in the middle of the 2000-2009 decade, with a cut-off of availability to customers in 2007 or 2008 (Customers who did not act on the program must now bear the full cost of service improvement).
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