ACD meaning in Information Technology ?

Answer: What is Automatic Call Distributor mean?

An automated call distribution system, commonly known as automatic call distributor (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs often use a voice menu to direct callers based on the customer's selection, telephone number, selected incoming line to the system or time of day the call was processed. Computer telephony integration (CTI) and computer-supported telecommunications applications (CSTA) are intermediate software that can produce advanced ACD systems. Experts claim that "the invention of ACD technology made the concept of a call centre possible."

reference

Full Form	Category
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Architecture Construction Design	Academic & Science
Active Center Differential	Academic & Science
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Automatic Cancellation Date	Business
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American College of Dentists	Business
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Automatic Call Distribution	Computer and Networking
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Automatic Connection Driver	Computing
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Access Control Definition	Computing
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Adaptive Call Distributor	Computing
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Advanced Cell Diagnostics	General
Automatics call distribution	General
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Automated Configuration Documentation	Softwares
Apex Collaborative Dialing	Telecommunication
Alcides Fernández Airport	Transport & Travel