An operational-level agreement (OLA) defines the interdependent relationships in support of a service-level agreement (SLA).[1] The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services. The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships.
OLA is sometimes expanded to other phrases but they all have the same meaning:
organisational-level agreementoperating-level agreementoperations-level agreement. referenceEver curious about what that abbreviation stands for? fullforms has got them all listed out for you to explore. Simply,Choose a subject/topic and get started on a self-paced learning journey in a world of fullforms.
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